Shipping policy

We aim to dispatch all orders promptly and keep our shipping straightforward and transparent.

Processing time

Orders are usually processed and dispatched within 1 to 2 working days.
Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, dispatch times may be slightly longer. If this happens, we will keep you informed.

Shipping method

Orders are shipped using a tracked delivery service.

While we primarily use Royal Mail for UK orders, we reserve the right to use other suitable carriers for both domestic and international deliveries where necessary.

Delivery times are estimates provided by the carrier and are not guaranteed.

Tracking

Where a tracked service is used, tracking information will be provided once your order has been dispatched.

International shipping

We offer international shipping to selected destinations.

Delivery times for international orders vary depending on destination and carrier. Estimated delivery times are provided at checkout where available.

Customers are responsible for any customs duties, import taxes, or local charges that may be applied by the destination country. These charges are not included in the item price or shipping cost.

We are unable to mark orders as gifts or undervalue shipments for customs purposes.

Delivery issues

Please ensure that your delivery address is correct at checkout.

We cannot be responsible for delays caused by carriers, customs processing, incorrect address details, or missed deliveries. If you experience an issue with your delivery, please contact us and we will do our best to assist.

Lost or delayed parcels

If your order has not arrived within a reasonable time after dispatch, please contact us and we will investigate with the carrier.

We are unable to offer refunds or replacements for parcels marked as delivered by the carrier.